USEFUL TIPS

Allocations/Bookings The allocations not secured with relevant deposit payment within the terms or dates specified are automatically released by our computer. No notice is given, and we cannot be held responsible for any consequence this may lead to. Bed linen Adequate blankets or duvets are supplied. Bed linen are laundered once a week. Towels are not supplied. Behaviour Clients are expected to demonstrate reasonable standards of conduct. A unruly or unsociable behaviour may result in expulsion from the centre. In this event no refund will be made. Cleaning Cleaning varies from college to college. Common rooms and public areas are generally cleaned every day except on week-ends and on bank holidays whilst bed rooms are vacuumed every other day and cleaned thoroughly once a week Students are expected to make their own bed and to keep their bedrooms in good order. Complaints In the unlikely event that a customer wishes to complain about any aspect of services provided, he/she must inform immediately his/her teacher or our Welfare director. Within 36 working hours, we shall bring the problem to solution or pay a compensation to the student involved. No complaint notified after the termination of the course program will be taken into consideration. Customs regulations Knives or other weapons even if intended for self-defence must not be different imported into the different countries. The same applies to live animals including pets. Damages The client is responsible for any damage to property or equipment caused by him/herself and must pay the full cost of replacement or repair of the damaged/lost item. In the case of a group, the group leader, or you as their agent, will be liable to pay immediately for any damage caused by members of the group. Failure to make such payments may lead to suspension of services to clients responsible. Deposits You are expected to pay a deposit of £ 50,00 per week for each place you have asked us to reserve. As specified above, if the deposit is not received during the time scale indicated, the allocation is automatically released by the computer. Emergencies A PLUS office is available at each campus during office hours. In case of emergencies students can contact a 24 hour help line seven days a week. Insurance You are expected to arrange full insurance to cover risks for medical bills, loss, theft, damage, luggage, and third parties responsibility. PLUS accepts no responsibility for lost or stolen property, if the property has not been entrusted to a responsible member of AEST staff and relevant receipt issued Key deposit Colleges may demand a down payment of an equivalent of £20,00 - £ 50,00 for the bedroom key. Students will be reimbursed on returning the key prior their departure Laundry and Ironing With the agreement of the host family, the washing machine at home can be used and an ironing board provided. Most colleges have coin-operated laundry facilities on campus..

Meals Breakfast - 08:00 to 09:00 Lunch - 12.30 to 13.30 Dinner - 18.30 to 19.30 If not arranged otherwise, families are asked to provide packed lunch every day. Groups may request a packed meal. Medical Assistance Find out whether reciprocal health agreements exist between your own country and the country where your clients follow the study course. Do please ensure that they have sufficient health insurance. The addresses and phone numbers of local GP, dentists and hospitals of each centre are displayed on the information board and our staff will provide full assistance and counseling whenever required. Money Though there is no restriction on the amount of money students can bring into a country, it is advisable to use just travellers' cheques which can be changed at any bank or credit cards. Notice Boards Notice boards with General information, Tuition, Leisure Posters and Day-to-day programmes, Weekly Menu, Message Board are strategically placed and updated daily. Payments Payments should be made at least 14 days prior to the commencement of the course via sterling bank transfer to our London bankers: Coutts & Co Bankers - St. Martin Office 440, Strand LONDON WC2 R OQS - AEST Sort Code 18 00 02 Account N° 01651580 Pay whenever it suits you better...you can postpone payments, till whenever you deem it convenient, provided you can offer the bank guarantee our company requires. Contact us for further information. Passports & Visa Students must have a valid passport and relevant visa (where applicable) or, for EU students an identity card for EU countries. Questionnaires Students and groups leader are requested to complete some questionnaire during and prior their departure from the centre to enables us to intervene promptly and adequately to solve any problem. Religious services Churches are indicated in the General Information poster with relevant worship time services. Sport facilities College sport facilities may be used free of charge by your clients provided they are not used by other people. A timetable with more accurate information is regularly displayed on the college notice board. Telephone Host families will probably permit local calls. Students wishing to make international calls, should reverse the charges by contacting the operator. Transportation and Entrance fees Local transportation and entrance fees to museums, unless specified, are not included in the package price Voltage The voltage in the UK, Malta and Italy is 24o V (210 in the USA) Students are advised to purchase an appropriate adaptor before or entering the foreign country.