Before reading our Terms & Conditions, please take a moment to review this summary.
1) Booking Procedure
Requesting an Allocation: Agents may request a provisional allocation by entering a booking in the Agency Area.
Confirming an Allocation: To confirm a provisional allocation, the deposit must reach PLUS’ account by the deposit deadline. For summer programmes, our standard deadline is 28 February.
After the Deadline: Allocations not confirmed by the deadline lapse. New allocation requests may still be made but are subject to availability.
Reducing Your Booking: Agents may reduce a confirmed booking without forfeiting the deposits for the places released, provided that:
- the reduction does not exceed 10% of the current group size
- no more than one reduction is made per calendar month
- the reduction is made at least 32 days before the arrival date
Max Reduction
10%
Of current total per month
Frequency
Once
Per calendar month
UP TO
32 Days
Before arrival date
2) Payments
Deposits
To convert the allocation into a confirmed booking, the Agent must pay a non-refundable deposit for each place retained as follows:
UK centres: £300 per place
USA & Canada: $300 per place
Malta, Spain & Ireland: €300 per place
Provisional allocations remain subject to availability and do not guarantee places or accommodation until the deposit has been received.
Final Payment
Once the booking numbers are finalised, PLUS’s Finance Department will issue the Final Invoice and send it by email. The outstanding balance must be paid by the due date stated on the invoice and, in any event, no later than 30 days prior to the students’ arrival.
3) Cancellations
32 days or more before arrival
Deposit forfeited
31 to 16 days before arrival
50% of full programme price
Within 15 days of arrival
100% of full programme price
If any cancelled places are resold, a credit will be applied to the Agent’s subsequent bookings.
Note: At some centres, earlier confirmation of passenger numbers is required. Reductions after the fixed dates below may incur charges in addition to PLUS's standard cancellation charges.
London Uxbridge
Fixed 32 days before arrival month
London Harrow
Fixed 32 days before group's arrival
LONDON Weekend Away Hotel
Fixed 36 days before group's arrival
4) Pre-Arrival Checklist
Full payment must be received, and all final group details and participant lists must be completed in the PLUS system, no later than 30 days before arrival.
Deadline
30 days
Before your group arrives
Missed deadline
Extra costs
And missed services are possible
Delays in payment or data submissions may result in service changes, cancellations, or the loss of preferred services for reasons beyond our control.
Click Here to Read Our Full Terms & Conditions
United Kingdom
EUROPE MINI STAYS 
USA MINI STAYS 
