Summary of Key Terms

Before reading our full Terms & Conditions, please take a moment to review this summary. The summary is provided for guidance only and does not replace the full Terms and Conditions, which are available via the link at the bottom of this page.

1) Booking Procedure

Preliminary Reservation
Agents may request a provisional allocation, which is held without payment until the deposit deadline. For summer programmes, our standard deadline is 28 February.

 

Confirming an Allocation
To confirm a provisional allocation, the deposit must reach PLUS's account by the expiry date shown in the Agency Area and in the booking activation email. PLUS will confirm the booking once the deposit is received.

After the Deadline
Allocations not confirmed by the deadline lapse, unless PLUS agrees, at its discretion, to extend them for a limited period. New allocation requests may still be made but are subject to availability.

Reducing Your Allocation
Agents may reduce a confirmed group booking without forfeiting the deposits for the places released, provided that:

• the reduction does not exceed 10% of the current group size
• no more than one reduction is made per calendar month
• the reduction is made at least 30 days before the arrival date

2) Payments

 

Final Payment
Once the booking is finalised, PLUS’s Finance Department will issue the Final Invoice and send it by email. The outstanding balance must be paid by the due date stated on the invoice and, in any event, no later than 30 days prior to the students’ arrival. 

The Pro-forma Invoice, accessible via the Agency Area, is issued for indicative purposes only and is not a Final Invoice. It reflects provisional booking numbers and excludes supplementary services such as Add-Ons, Top-Ups, and Airport Transfers.

3) Cancellations

Cancellations must be communicated via email, including the booking reference, and will incur the following penalties based on the timing of the notice.

Penalties are calculated based on the full course price. If any cancelled places are resold, a credit will be applied to the Agent’s subsequent bookings. 

4) Pre-Arrival Information

All final group details and participant lists must be completed in the PLUS system no later than 30 days before arrival (see Booking Policies in the footer for details). This enables our team to confirm services and prepare the programme effectively. For further details, please refer to our Booking Policies available in the website footer.

Adherence to both payment schedules and information deadlines is critical to ensure a high-quality experience for all participant. Delays in payment or data submissions may result in service changes, cancellations, or the loss of preferred services for reasons beyond our control.

5) Insurance

The Agent shall, at their own expense, ensure that suitable travel insurance is in place, covering programme participation, any inability to attend or continue a course, and any possible additional costs arising from events beyond PLUS's reasonable control.

Upon request, PLUS may assist the Agent in arranging insurance as an additional service. Any such assistance does not remove or reduce the Agent’s responsibility to ensure that adequate insurance cover is in place.