1) Booking deadline policy
Full payment must be received by PLUS, and all group booking details and rosters must be completed in the PLUS system, no later than 30 days before arrival.
Group booking
The following details and documents are required:
- Arrival and departure dates
- Number of students and group leaders
- Package
- Airport transfer requirements
- Signed Agent Declaration
A group booking is considered finalised once all these details and documents have been provided and full payment has been received by PLUS.
Roster
Rosters (passenger lists) must include all of the following:
- Flight details
- Full name
- Gender
- Date of birth
- Food allergies and dietary requirements
- Group Leader’s phone number, including the country code
Rosters must be locked in Vision by the agent.
Consequences of non-compliance
If the 30-day deadline is not met, this may result in missed services, including meals and attractions, assignment to rooms that may not meet usual standards, and additional costs or fees.
2) Late booking and modification policy
Late booking and modification requests within 30 days of arrival may or may not be accommodated, depending on availability and operational capacity.
Definitions
Late bookings and modifications are any bookings or changes requested within 30 days of arrival. These include:
- New group bookings
- Additional participants or replacements within existing group bookings
- Date changes affecting part or all of a group booking
- Changes to flight details
Procedures
Late bookings and modifications may be requested by email. If a request is approved, the group booking and/or roster must be promptly updated on Vision. The group booking must be finalised, its roster locked, and full payment cleared without delay.
PLUS will make arrangements only once all details have been duly updated and full payment has been received.
3) Late participants policy
All participants booked within 30 days of arrival, whether as part of a new group booking or added to an existing group booking, are accepted subject to the conditions below.
Services provided
The following will be provided unless otherwise explicitly discussed and agreed with the client in writing beforehand:
- Accommodation
- Canteen meals
- A place on scheduled coaches for excursions and airport transfers
Services subject to availability
PLUS will make every effort to secure the following for late participants, but cannot guarantee them or provide refunds or compensation:
- Attraction and public transport tickets
- Packed meals during the first few days
- Accommodation in the same area as the rest of the group
Acceptance of this policy
By requesting the addition of late participants, the agent acknowledges and accepts the conditions set out in this policy.
United Kingdom
EUROPE MINI STAYS 
USA MINI STAYS 
