Care and Support

At PLUS, we are deeply committed to providing a secure, supportive, and enriching environment for all our international students. Our robust policies and procedures along with our dedicated team of PLUS staff and Group Leaders help us ensure student well-being and care throughout our summer programmes.

24/7 Supervision

Group Leaders are available around the clock to ensure that all our students are supervised from arrival to departure. They are there to ensure that students attend all scheduled events and feel included and supported throughout their stay. They also oversee adherence to the programme's rules and expectations, providing guidance and support to our students as needed.

Campus Management

Our Campus Managers are at the forefront of our programmes, ensuring the smooth running of all operations, from initial setup to final closure. They coordinate with the college’s accommodation and catering teams to ensure that room allocations and meal plans cater to the needs and welfare of our students. They also oversee all airport transfers to ensure that groups are duly welcomed on arrival and assisted as needed for a smooth check-out and return to their country.

Welfare and Support

Our Welfare Officers are dedicated to the well-being and safety of every student. They oversee safeguarding on site, addressing any issues that may arise and providing guidance to staff and students. They also conduct risk assessments and are prepared to provide Group Leaders their support in case of incidents or emergencies as well as managing any disciplinary issues with care and sensitivity. Their role is indispensable in maintaining a positive atmosphere within the camp.

Safety During Excursions

Each student at our summer programmes is provided with a lanyard, which includes their ID card containing all essential contact information as well as the student’s details. This practice ensures that in the unlikely event a student becoming lost or needing assistance or medical attention while off-campus, they can easily be helped. The lanyards are a crucial part of our safety measures, helping to keep our students safe and secure throughout their stay.

Safer Recruitment Practices

Our recruitment practices are meticulously designed to ensure the safety and security of our students. All prospective staff members undergo rigorous background checks and must complete our customised safeguarding training before the commencement of the programme. This thorough approach to staff selection and training ensures that our team is well-equipped to provide the highest level of care and supervision.

First Aid and Medical Care

Group Leader are expected to possess the necessary competencies and skills to supervise the medical needs of the students and to be capable of providing first aid, medical assistance, and emergency response. Beyond this, PLUS will always strive to ensure that each centre has at least one first aider available for general assistance to students and Group Leaders. Additionally, our centres are equipped with first aid kits, and we share important information such as nearest medical centre and hospital with staff and participants via our informative resources including our app.

Training and Qualifications

All our staff receive comprehensive training, including safeguarding appropriate to their level of responsibility, to ensure they are equipped to provide the best care for our students. Our commitment to staff training and development is reflected in our operational excellence and the high level of student satisfaction.

Enforced Curfews and Night Checks

To ensure the safety of our students, especially those under 18, we enforce strict curfew times at all our campuses. Our staff conducts thorough night checks to verify that all students are safely in their rooms by the designated time. These measures are crucial for maintaining a secure environment and ensuring that students have ample rest for the next day's activities.

Commitment to Safety and Enjoyment

Safety, enjoyment, and learning are at the heart of our summer programmes. We strive to create an environment where students can improve their English skills, make new friends from around the world, and return home with memories that will last a lifetime. Our staff are on hand 24/7 to support and assist, ensuring a safe, enjoyable, and enriching experience for every student.