Terms and Conditions

By submitting the Booking Application, the Agent formally agrees to adhere to the Terms & Conditions set forth by PLUS herein.

1.SUMMER BOOKING PROCEDURE
1.1. Preliminary reservation (Allocation)
From September to February 28th, the Agent can request an allocation of up to 15 places for each centre and period (please indicate 1-2 alternatives). Larger allocations may be granted. PLUS shall confirm the allocation(s) via email with relevant group reference(s). No payment is due.
1.2. Extended Allocation/Booking
For each place confirmed, PLUS shall raise a relevant deposit invoice (see part 6.1.).
Payment must be credited on PLUS's account by the date indicated on the invoice to avoid automatic annulment.
Please note: After March 1st, depending on PLUS’s requirements, the allocation may be extended once or more times.
1.3. Reduce Allocation/Booking
Agents have the right to reduce the size of their group bookings and to retain the corresponding deposits under the following conditions:
• Each month, the size of a group booking may be reduced by up to 10% from the current total. For instance, if a booking has 100 students at the end of February, up to 10 students can be deducted at the end of March.
• Only one reduction is permitted per calendar month.
• This reduction should be communicated to the sales department in writing at the end of the month and by quoting the group reference.
• This adjustment is allowed up to 30 days before the scheduled departure date.
1.4. Booking Policies
All group bookings must adhere to PLUS Booking Policies, available on the footer of our website, which include the following:
Booking deadline policy: All group bookings and rosters must be finalised and locked no later than 30 days before arrival.
Late booking and modification policy: Late bookings and modifications must be formally requested to PLUS and may or may not be accommodated depending on availability and operational capacity at the time of the request.

2. PRICES
PLUS's prices are exclusive of value-added tax, sales tax, or any other tax which may become applicable from time to time. The Agent has to bear the additional cost thereof.

3. OUR SERVICES
In return for the payment of the appropriate course price, PLUS provides board, tuition and activities as specified on its website. General expenses and airport transfers are not included in the course price.
PLUS reserves the right, at its sole discretion, to amend, vary, or update prices, programme content, itineraries, services, or operational arrangements at any time where such changes arise from errors or omissions, changes required by third-party suppliers, regulatory or safety requirements, or circumstances beyond PLUS’s reasonable control. In the event of any inconsistency between information contained in correspondence or promotional materials and the information published on the PLUS website, the information published on the PLUS website shall take precedence.
For airport transfers and excursion transportation, PLUS provides a service to facilitate group travel, but does not directly arrange or book specific coaches or vehicles. The type and number of vehicles used are determined by the transport supplier based on availability and group needs. As such, PLUS cannot guarantee or specify the vehicle types.
Note: The service schedule, social programme, facilities etc. may be modified for reasons beyond PLUS’s control, such as industrial dispute or where the minimum number of students for an activity has not been reached. In such an event, PLUS shall either offer equivalent services/facilities or refund fees paid. No claim can be considered; likewise, no compensation for missed lessons during public holidays can be proposed.
Attractions, excursions, activities, and other services included in PLUS programmes are subject to availability and may be adjusted, substituted, or rescheduled due to factors beyond PLUS’s control. These may include changes to attraction provider terms, capacity restrictions, operational decisions, safety considerations, weather conditions, or unforeseen closures.
Where adjustments are required, PLUS will endeavour to provide suitable alternative services of a comparable nature and value. The inclusion of a specific attraction or service in promotional materials or itineraries does not constitute a guarantee of delivery.
Please be advised that our programmes operate on fixed dates. Arrival outside these scheduled times may result in a reduced number of excursions, attractions, or lessons.
Standard PLUS programmes are designed and structured for fixed cycles of 7, 14, or 21 nights. PLUS cannot guarantee the delivery of a complete programme itinerary for stays shorter than the standard cycle. Any lessons, activities, or excursions originally scheduled for the omitted nights/days will be considered "lost services".

4. WARRANTY & LIABILITY
PLUS, its staff, and representatives are not liable for any loss, damage, illness, injury, delay, or disruption to persons or property, howsoever caused, except where such liability is imposed by statute.
Clients must have personal insurance covering, as a minimum, emergency medical expenses, repatriation, and personal and third-party liability, and must hold appropriate travel insurance covering participation in the programme, including the inability to attend or continue a course.
Clients are strongly advised to ensure that their travel insurance includes cover for cancellation, curtailment, and additional costs arising from events beyond PLUS’s reasonable control, including Force Majeure Events. .

5. INSURANCE
The Agent shall, at their own expense, obtain and maintain insurance coverage for public liability, events, personal injury, liability for the death of any person, and any loss or destruction of or damage to property not attributable to any fault or neglect of the clients, with an insurance company of repute throughout the duration of the courses. Copies of all such insurance policies and evidence that all premiums have been paid shall be presented upon PLUS's request.

6. PAYMENTS
6.1 Deposit/Balance
To convert the allocation into a booking, the Agent must pay a non-refundable deposit of
• £ 150.00 - UK centres
• $ 150.00 - USA & Canada
• € 150.00 - Malta & Ireland
for each place retained.
In addition to the deposit, the Agent must pay 20% of the total invoice value 90 days before the arrival of each Group of the year of travel as per pro forma invoice. This amount will be deducted from the final balance. PLUS shall confirm the booking via email with a reference number.
This reference must always be indicated in the correspondence and on the bank transfer(s).
Relevant payment must ensue within 5 working days. Failing this the booking system will automatically cancel the allocation. Any request to reinstate or reactivate the cancelled allocation will be considered; however, reinstatement is not guaranteed and shall be strictly subject to availability at the time of request. The Company accepts no liability should the original allocation, dates, or group capacity no longer be available due to subsequent bookings by third parties. The deposit will be deducted from the final bill.
6.2 Settlement
The balance must be settled by the date indicated on the invoice and anyhow not later than 30 days prior to the arrival of the students, with NO deduction/set-off and free from any taxes, levies, other charges or encumbrances. Should the Agent fail to transfer the sum(s) credited to PLUS's account within the time limit indicated, curtail their payment, or fail to pay by the date indicated, PLUS may cancel the Agent’s booking, forfeit the deposit paid, and/or suspend service(s) at any given centre.
6.3 Adherence to Terms and Payments
Adherence to Terms and Payments: PLUS emphasizes the critical importance of adhering to agreed-upon terms and payment schedules for attraction bookings as part of PLUS's commitment to a seamless journey.
PLUS's operational department meticulously handles the booking of attraction tickets and entries on the Agent's behalf to ensure a high level of service and operational efficiency. It is therefore imperative that payments and all group and final attendee details are provided in accordance with the specified timeline to maintain smooth operations.
Delaying payments or the communication of final group and attendee details beyond the agreed-upon timeframe can have significant consequences, including cancellations and modifications to services, such as airport transfers, excursion coaches, travel cards, or meals and accommodation.
Attractions are subject to fluctuation in availability and demand, as PLUS is not the only company booking them.
Postponing payment or delaying confirmation may lead to unavailability of desired attractions or time slots, potentially disrupting the overall service PLUS aims to provide.

7. CANCELLATION POLICY
7.1 Cancellation Penalties
Cancellations must be communicated via email, including the booking reference, and will incur the following penalties based on the timing of the notice:
• 30 Days Before Arrival: Any cancellations made 30 days prior to the students' arrival will result in a forfeiture of the deposit to PLUS.
• 29 to 21 Days Before Arrival: Cancellations within this window will incur a 40% (forty percent) penalty of the full course price.
• 20 to 15 Days Before Arrival: A 60% (sixty percent) penalty of the full course price will be applied.
• Within 14 Days of Arrival: Cancellations made less than 14 days before arrival will incur a 100% (hundred percent) penalty.
Important Note: The cancellation date is considered to be the date on which the cancellation email is sent. Penalties are calculated based on the full course price. If cancelled places are resold, a credit will be applied to the Agent's future bookings. Please note that different conditions outlined in the agreement will apply if the cancellation occurs after the 30-day period preceding departure.
7.2 University Accommodation Commitment
Where the accommodation provider imposes stricter cancellation terms than those set out above, the Agent agrees that PLUS may charge cancellation fees in line with the accommodation provider’s terms, up to and including 100% of the accommodation cost.
7.3 Cancellation by PLUS
Should PLUS for any reason, and at any time within two weeks prior to the students' schedule arrival at the centre reduce or cancel the booking, the Agent shall be offered either an alternative allocation at a different centre and/or period,or a full refund of all sums paid to PLUS to date. No further compensation shall be payable.

8. FORCE MAJEURE
PLUS shall not be liable for any delay in or failure to perform its obligations where such delay or failure results from events beyond its reasonable control (a Force Majeure Event), nor for any indirect or consequential losses arising from such events, including additional accommodation or travel costs.
Where a Force Majeure Event prevents all or part of a programme from taking place, PLUS shall not be required to provide the affected services. In such circumstances, PLUS’s obligations shall be suspended for the duration of the Force Majeure Event and PLUS may make reasonable adjustments to programmes or services.
Any sums paid for services not provided shall, at PLUS’s discretion, be credited towards a future programme or refunded, less any direct, non-recoverable costs.

9. MISCELLANEOUS
9.1. Student Visa
To visit the UK and the USA, students need a Visa issued by the British or American Embassy. The Visa is generally released on presentation of PLUS's sponsorship letter. If the visa is refused (written proof must be provided), refund requests will be considered on a case-by-case basis. Refunds may exclude non-recoverable costs, and cancellation penalties may still apply.
9.2. School Regulations
PLUS uncompromisingly prohibits illicit drugs, violence, racism, classroom disruption and dishonesty. No drugs, tobacco and vape products or alcohol are permitted at any centre, function or when on excursions. Clients are expected to abide by the College's disciplinary regulations, and demonstrate reasonable standards of conduct within and outside the classroom. Failure to comply may result in expulsion from the course with no refund, and wherever repatriation is required this shall be at the Agent's sole expense.
9.3. Student Welfare and Group Leaders' Responsibilities
PLUS only accepts closed groups accompanied by their Group Leader. They must be at least 25 years old and speak fluent English. The Group Leader is ultimately the person responsible for supervising their group constantly, day and night, and must comply with PLUS's student welfare, security, and safety rules. Their duties and responsibilities are well defined and encompassed in the PLUS Group Leader Handbook which the Agent must hand out to their staff. A statement of responsibility acceptance must be signed by each Group Leader before leaving the country of origin.
Agents must ensure that Group Leaders meet all safeguarding requirements, including providing evidence of a valid criminal background check.
The Agent must ensure that parental consent and relevant personal information for all students has been obtained in accordance with PLUS’ Parental Consent Form, and that all terms of the Form and information collected from parents or legal guardians have been duly communicated to the Group Leaders accompanying the group. Accordingly, Group Leaders will: (1) Have a full understanding of the consent provided for each student under their supervision; (2) possess emergency contact details for each student; and (3) have access to all relevant medical information and be fully prepared to manage any medical care needs.
The Agent and all Group Leaders accompanying the group confirm that they are fully familiar with and understand the PLUS Safeguarding Policies Handbook (available via the website footer) and agree to meet all expectations set forth therein.
9.4. Age Range Compliance
Each centre operates with a specific advertised age range (e.g., 10–17 years). It is the responsibility of the agency to ensure that all students fall within the stated age range. Any exceptions must be agreed in advance and confirmed in writing by PLUS.
PLUS reserves the right to carry out passport audits at any time during the programme in order to verify the identity, age, and visa status of all participants. Group Leaders and Agents must ensure that passports are available for inspection when requested. Failure to comply may result in disciplinary action, including possible suspension from the programme without refund.
9.5. Accommodation
Please see our Safeguarding Policies Handbook in the footer for an overview of our rooming guidelines and policies.
Each group is allocated a set of rooms in advance by PLUS and the host institution. These allocations are fixed and cannot be changed, except for safety reasons or if the male/female split does not match the group’s requirements.
We will always aim to accommodate each group within the same area, though this is not always possible and groups will sometimes be split across multiple buildings or accommodation areas.
Twin and multi-bed rooms will be allocated with priority given to pairing students from the same group. Where this is not possible, students may be paired with those from other groups of a similar age.
9.6 Lost Items Policy
PLUS’s responsibility is limited to the delivery of the academic and leisure programmes. The management, storage, tracking, or recovery of lost personal items does not fall within PLUS’s remit. Staff, students and Group Leaders are solely responsible for the care and security of their personal belongings at all times. PLUS strongly recommends that belongings are clearly labelled and that accommodations and common areas are checked prior to departure. PLUS does not provide custodial, storage, or tracking services for lost items and accepts no liability for any loss, theft, or damage to personal property during the programme.

9.7. Complaints Applicable to UK
Please refer to the Complaint Procedure in the footer section of this page.

10. ORDER OF PRECEDENCE
In the event of any inconsistency, ambiguity, error or differing interpretation between these Terms and Conditions and any other information provided by PLUS (including websites, brochures, or correspondence), these Terms and Conditions shall prevail.

11. PROPER LAW
These Terms & Conditions are construed in accordance with the English Law. All disputes, controversies or claims shall be referred to and settled under the rules of Arbitration of the International Chamber of Commerce of London by three arbitrators appointed in accordance with those Rules that are known and accepted by the Parties. It is hereby agreed that the Commercial Court of London shall have exclusive jurisdiction over any judicial proceedings related to the interpretation of these Terms & Conditions which may not be deferred to arbitration.

London, September 2025